Refund policy

Everything at Dockline is made to order and printed for you, one piece at a time, so we handle returns a little differently than a big-box shop.

Defects and mistakes: if your order arrives flawed, damaged, or not what you ordered, we will make it right. Email hello@dockline.ca within 14 days of delivery with your order number and a photo, and we will send a replacement or a full refund.

Change of mind: because each piece is made just for you, we cannot accept returns or exchanges for change of mind or for the wrong size ordered. Please check the size guide before ordering, and if you are unsure, email us first and we will help.

Refunds, once approved, are issued to your original payment method within a few business days.

Questions? Reach us any time at hello@dockline.ca.